Dead On Arrival (DOA) Policy

Although we take great care in packing and shipping your corals, they are live animals and, on rare occasions, losses can occur during transit.

Reporting a DOA

If your coral arrives dead, you must notify us within 2 hours of signing for the delivery.

Please provide:

• A clear photo of the coral in its original, unopened packaging

• The coral must be easily identifiable in the image

This helps us verify the issue and process your claim quickly.

Conditions & Limitations

Once the coral has been removed from its packaging and placed into your system, we cannot accept responsibility for any losses.

We also cannot be held responsible for:

• Incorrect or incomplete delivery addresses

• Courier delays

• Any postal or handling errors outside our control

Postage fees are non-refundable. Returns of corals are not accepted.

Outcome of a Valid DOA Claim

Once the DOA is confirmed, you may choose between:

• A refund for the coral, or

• Store credit to be used toward another coral